Wondering what to do with all your essentials, not-so-essentials and the extra two suitcases that come with them while you explore Japan? Here are a few hacks for luggage storage in Tokyo.

Traveling is carefree, fun and exciting! You’re exploring, adventuring, without a care in the world! Er … apart from that 24kg suitcase full of your stuff that now feels like the combined weight of a dead mob cartel on the end of your arm. Not to mention the new Shinkansen baggage restrictions. So you want to drop that dead-weight asap and get on with your exciting day — but how?

If you’re staying in a hotel or hostel you can usually drop it off at the desk long before check-in, but things aren’t always that easy. Airbnb or vacation rentals don’t have this luxury, nor do some hostels—and what if you’re not even staying here? Luckily we have all the best options for luggage storage in Tokyo, from stations to apps to the trusty locker.

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Airports

If you’re only in Tokyo for a day or two and don’t need all your stuff, you can leave it at the airport or even have it delivered to your hotel for you, with some services offering same-day delivery. LuggAgent is one such service that covers both airports in Tokyo among many others worldwide, with other options below.

Luggage Narita Express - Lily
Photo by Lily Crossley-Baxter

Narita Airport

Please note, Narita’s staffed luggage storage areas are currently closed, but hopefully will open again in the near future.

Delivery: Luggage can be sent to and from the airport using a variety of providers (Yamato, JAL, ABC, KTC/Sagawa) to almost anywhere in Japan—check below for JAL’s prices. If you’re only staying in Tokyo for the day before heading to another city, consider sending it on ahead. Also, it’s worth keeping in mind that bullet trains do not have much space for storage of large items and bringing large items is generally discouraged (more on that below). You can send items to your hotel at most delivery desks including GPA, Yamato (aka Kuroneko—look out for the cat-with-kitten logo) and QL Liner under the government-approved “Hands Free” project.


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Storage: A variety of companies offer luggage storage, with a standard case costing just over ¥500 per day. You can also use the coin lockers which have a limit of eight days. Some are charged on a daily rate (so you pay for 24-hour blocks) but some have an hourly charge rate, meaning the first block is only six hours, and then changes to 24 hours after that. They also have extra-large lockers available for ¥1,000 per 24 hours, which can be used for skis and other over-sized baggage.

Find out the cheapest ways of getting to and from Narita Airport.

luggage delivery service Tokyo
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Haneda Airport

Delivery: JAL offer same-day delivery and transportation of luggage to hotels (but only the Odaiba, Maihama and Urayasu areas) or Tokyo Station. It costs ¥1,000 per bag and they’re open from 8:30am – 8pm. You can actually have your luggage delivered anywhere in Japan at the JAL desk, which is great if you’re moving on from Tokyo pretty soon.

Storage: The airport luggage desk will keep items for up to two weeks, with daily charges varying depending on the size of the luggage. They start at ¥400 for a small item (less than 120cm); average suitcases are generally ¥600and larger items (200-300cm) are ¥1,000. While there are desks in all three terminals, only those in T1 and T2 are currently open (from 6am – 10:30pm). The maximum weight is 30kg and maximum size is 300cm (height, width and depth). Alternatively, JAL will send luggage, but are not currently accepting pieces for storage. Haneda also has baggage lockers, with the ones in T1 and T2 offering 3-days of use, while those in T3 can be used for 7 days.

Find out the cheapest ways of getting to and from Haneda Airport.

Train stations

If you’ve made it this far with that giant suitcase and want to explore the city straight away, train stations have a few options to help you out.

Lockers

Despite being banned for security reasons in many countries, Japan is in love with station lockers, and there will be some at pretty much every station you visit, even in the countryside. Stations in Tokyo often have great walls of them with multiple locations (in and outside the ticket gates), so you can usually find an empty one. They come in three sizes, small, medium and large and are usually ¥300, ¥500 and ¥800 per day respectively (give or take ¥100).

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Station lockers are simple and convenient, with some operated with keys and some using an electronic ticket system. You can pay in cash and sometimes use IC cards for the electronic ones, which is handy. For the latter, English guidance is available, and often about five times louder than the Japanese, just so everyone knows you’re there. If you leave your items for longer than three days, the station staff will clear them, but you can retrieve your items and pay at the counters.

Bonus locker tips:

  • If in a larger station, take a photo of where your lockers are, and note the nearest exit or shop, so you can easily find it—some places are like a maze. If you get really lost, you can ask a staff member and they may be able to use your key to identify the locker location (definitely haven’t had to do that before).
  • If you find a bank of lockers but they’re all full, have a look for the poster showing locations of other locker banks—you might have better luck elsewhere.
  • If you open a locker and find someone else’s stuff inside—don’t panic, not a bomb, this happens weirdly often, just pop it over to the nearest desk or Lost and Found with the number of the locker it was in. Also, if you realize on a bus somewhere that you never quite locked your locker, don’t panic, chances are your stuff has been handed in safe and sound; you’ll just have to prove it’s yours with ID or a description of contents (definitely haven’t done that before either).
Suitcases Luggage
Photo by iStock.com/Casanowe

In-station service desks

If you can’t find a free locker or can’t fit your bags in it if you do, some larger stations have service desks which will store your luggage for you, in Tokyo and beyond.

  • JR East Travel Service Center. Near the Marunouchi North Exit, thanks to Yamato, you can store hand luggage for ¥600 per item, however, it must be collected on the same day. They also offer a porter service around the station and delivery services through Yamato to ship items around Japan. You can also visit the Sagawa Service Center near the Nihonbashi-Guchi Exit (more below).
  • Yamato—Tokyo Station: Towards the north exit of Marunouchi Station, which is connected to Tokyo Station, this office is open from 7.30am – 8.30pm.
  • Yamato: JR Yokohama Station: At the East Exit of Yokohama Station this office is open from 9am to 9pm, but is currently closed on weekends and holidays due to Covid-19.
  • Yamato—Odawara Station: At the Hands-Free Tourist Information Center in Odawara Station, this office will take luggage from 9am to 7.30pm and has English, Chinese and Korean language services.
  • Yamato—Tobu Nikko Station: This office is in the Tobu Nikko Tourist Information Center which is connected to the station, and is open from 9am to 4.30pm for luggage storage. They also support English, Chinese and Korean language services.

Alternative services for luggage storage in Tokyo

If you don’t have a hotel to keep an eye on it or it’s too big for lockers, there are other services to keep your luggage safe across Tokyo.

City-wide service desks

Sagawa

With four locations in Tokyo, Sagawa charge between ¥500 and ¥1,000 for a full day of storage per item – depending on the location.

  • The Tokyo Service Center is near the Nihonbash-guchi Exit of Tokyo Station. Items cost ¥800 per day, or ¥1,000 if over 161cm. The office is open from 7am to 9pm.
  • The Shinjuku Service Center: Items cost ¥800 per day, or ¥1,000 if over 161cm. The office is open from 8am to 8pm.
  • The Asakusa Service Center Here, baggage storage costs a flat ¥800 per item per day. The office is open from 9am to 7pm, with final items accepted at 6pm.
  • The Skytree Service Center charges just ¥500 for regular items or ¥700 per day for ones over 101cm. The center is open from 9am to 9pm, with final items accepted at 8pm.

They have some limits on weight and size (200cm total dimension and 30kg weight), and allow you to access your baggage while it is being stored. They also offer delivery services to the airports from the four locations mentioned above. You can drop off before 11am and pick up after 4pm, for Haneda, or drop off by 6pm and collect after 12pm the following day for Narita. Airport delivery charges vary according to size, with prices ranging from ¥770 to ¥2,728. If you really don’t want to carry things, you can also arrange for items to be collected from your hotel and delivered to the airport of your choice for the same prices as above – this is mainly large hotels though, and you have to arrange it through them.

Yamato

Offering a selection of luggage storage facilities in Tokyo and beyond, Yamato promise to take care of your items as a mother cat takes care of her kittens. They have offfices in train stations (see above) and one outside of stations, in Yokohama.

  • The Pacifico Logistics Center, Yokohama: The Pacifico Logistics center is 12 minutes from JR Sakuragicho Station and 3 minutes from Minatomirai Station. It’s open from 9am to 6pm and also has a tourist information center.

Apps: Ecbo saves the day (and its followers)

Since there’s an app for everything these days, luggage storage in Tokyo is no different. There is one main app for this, and it’s called Ecbo. Perfect for people using Airbnb (so no friendly hotel concierge to look after it for you), these services offer a more human version of lockers.

Ecbo Cloak Service was started by Shinichi Kudo, who previously interned at Uber Japan and saw a gap in the market for easy luggage storage in Tokyo. Focusing on cafes and guesthouses but also using the post office and locations in train stations, they offer a smart and easy service with map-location finders and additional services like wifi and charge points. You can select your best-suited spot depending on location or price, and see how many spaces they have available.

You need an account to use the service and can book in advance; payment is made via credit card when you leave. Prices are standardized at ¥400 per day for bags (under 45cm) and ¥700 per day for suitcases.

Additional Apps

While Ecbo was the only app offering this service in Tokyo when we first wrote this article in 2017, there are now a handful of other international apps doing a similar thing, but without the Japanese connection(s).

  • Stasher: Currently offering one storage spot in Ueno, their prices are around ¥750 per item.
  • Bounce: Also curently only offering one spot at Tkyo Skytree, Bounce has a general price of [prie amount=600] per item.
  • Vertoe: Has a handful more – around 4 spots to choose from around Tokoy, with rates at a standard ¥700 per item.

Traveling with large luggage on the Shinkansen: 2020 changes

shinkansen at kyoto station
A shinkansen train at kyoto station | Photo by Chris Kirkland

While previously you could travel on the bullet train with large luggage without issue, from May 2020, new rules were brought in. If your luggage has a combined height, width and length of between 160cm and 250cm, you will now need a luggage reservation. While this reservation is free, it must be made in advance and can only be done with a reserved ticket. It’s worth noting that these rules don’t apply to prams, wheelchairs, bikes (which must be stored in bags) and musical instruments, although you can book a space for these if you want to.

If you fail to make this reservation and try to board with “extra large” luggage, you will be fined ¥1,000 and will need to upgrade to a reserved seat ticket (a few extra hundred yen on your unreserved ticket price). If there are no reserved seats left, you may have to wait until the next train. Bags with a combined size of over 250cm will not be allowed on board.

These rules apply to specific routes only: the Tokaido Shinkansen (between Tokyo and Osaka, including Kyoto), the Sanyo Shinkansen (between Shin-Osaka and Fukuoka, including Himeiji and Hiroshima) and the Kyushu Shinkansen (between Hakata and Kagoshima). While it is not a lot of money, just ensure you are aware and book in advance to avoid the fine.

Luggage FAQs

Still got a bag-full of questions? Unload them here.

luggage storage Tokyo
Photo by Voyagin

How much does luggage storage cost in Tokyo?

Luggage storage costs between ¥300 to ¥1,000 per item, depending on the size and the location. Lockers are cheaper, apps are cheap and staffed-luggage offices are a little more, but are also a darn-sight friendlier.

Where can I store luggage in Tokyo?

You can store luggage in staffed luggage centers, in storage lockers or using an app. The first two options are available in airports and major train stations, as well as some busy sightseeing spots. Lockers can be found across the city! (but if you got this far down and this is your question, we need to take a long look at ourselves).

Are there storage lockers in Tokyo?

Yes! Despite the risks and the weird uses, there are still thousands of lockers in Tokyo – you’ll find them in multiple sizes in train and bus stations, in and around busy event spaces, museums or galleries, near sightseeing spots and on random shopping streets. Some use keys, some use electronic travel-card payments (with some extending as far as Apple or Googlepay) and they generally have a 3-day limit.

While we do our best to ensure it’s correct, information is subject to change. This article was first published in May, 2017. Last updated in May, 2022.

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