Stepping off a flight and onto the streets of a new city is exciting, but a heavy bag with a dodgy wheel can really kill that adventurer mood. Read on for a guide to luggage delivery services between Narita Airport or Haneda Airport and your acommodation in Tokyo.

pile of luggage
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So yeah, there’s the jetlag, the whole “I haven’t showered in 38 hours/what feels like 38 years” feeling and the general exhaustion of it all, but a heavy bag can be the straw that breaks the well-traveled camel’s back. If you’re a light-packing genius who can stroll past the baggage claim section with an undeniably smug look of pride—power to you. Not all of us are strong enough to deny that extra pair of jeans or the jar of emergency Marmite though, even if it does leave our shoulders aching for days. If you’re arriving in Tokyo, then don’t worry, sending your bags from Narita Airport or Haneda Airport to your hotel/hostel/new home is actually easy and affordable—trust us, we’ve tried.

In other news, if you’re looking for places to just store your luggage when you reach Tokyo, here are some of the best storage options, from lockers to apps to offices. Headed to Osaka? We have a dedicated Osaka luggage storage guide too.

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Luggage delivery services in Tokyo: Good to know

Luggage Narita Express - Lily
Photo by Lily Crossley-Baxter

You may think sending your luggage ahead is a little … #extra. However, in Tokyo, baggage porting is a practical solution to crowded trains and a culture of consideration. While some trains like the N’EX from Narita have luggage space, most don’t, and the trains get crowded. Additionally, not all stations have elevators, and the journey can become pretty exhausting, pretty fast. Considering this is a place where not taking off your small backpack on a train is the height of ill manners, dragging a large case and hiker’s backpack along won’t make you many friends.

If you decide to send your luggage on, you’ll need to run through a few questions first:

  • Who will receive your luggage? Check that your hotel or hostel is okay to take bags from delivery services. If it’s an Airbnb, find out your address in full and be sure to have a working phone number. A travel SIM card with voice calling is good for this.
  • When do you want it delivered? You can often choose a specific time slot (generally from the next day on), so check your schedule and make sure you’ll be around, as rearranging deliveries is the exact kind of hassle you don’t want on holiday.
  • How big is your bag? Lastly, when measuring luggage, remember the sizes listed are a combination of height, width and depth.

Comparing luggage delivery services in Tokyo

 Average case costSize limitEnglish supportCity to city
LuggAgentUSD35180 cm, 32 kgYesNo
Yamato¥2,730160 cm, 25 kgYesYes
QL Liner¥2,210160 cm, 30 kgYesYes
JAL/ABC:¥2,410240 cm, 50 kgYesYes

Note: LuggAgent charge in USD, while all of the other services are priced in JPY. Also note—this is not an exhaustive list of luggage delivery services in Tokyo.

1. LuggAgent: The most personal

Walking with Suitcase Luggage
Photo by iStock/izuseck

Offering same-day airport to/from accommodation delivery as well as regular delivery, LuggAgent is an international company offering services in Tokyo, Osaka, Kyoto and Sapporo. Cheapo readers get an extra bag for free.

While they operate within the above cities, you cannot use them to send luggage between cities—for that option check out Yamato below.


All bookings have a minimum price of USD35 and you can then add up to 10 additional items for USD17.50 each—be they suitcases, handbags, strollers or golfclubs. There is an additional USD10 charge per piece if you need items to be stored overnight. Though there may be a rogue plural on the home page, the luggage delivery service is legit.

Currently, LuggAgent only use US dollars for their pricing system. The approximate amount in yen for your first item is ¥3,800, while the second items will cost approximately ¥1,900 each (but our readers get the second bag free). We used for these conversions and they may fluctuate, but were correct as of writing on December 10th, 2019.

Sending luggage to your accommodation

If you’re sending items from the airport to your hotel or Airbnb, you’ll be met by a collection driver at the arrivals area. They will ask you to send a photo of yourself and your luggage in advance to help identify you. If you’re more than 30 minutes late, you’ll be charged USD5 for every 15 minutes. You’ll be sent detailed instructions and photos when you book though, so don’t worry about getting lost. Luggage will be dropped off at the concierge desk of your hotel accompanied by your booking details, so you can pick it up when you check in.

If you’re staying in an Airbnb, there is a one-hour delivery/collection slot and someone must be present at the address at that time. You need to send a photo of yourself and your luggage to the service so they can identify you.

Sending luggage to the airport

When sending items to the airport, LuggAgent will collect your bags from the hotel concierge (handing them over yourself is not an option). You need to send a photo of your luggage receipt and the luggage itself to the LuggAgent contact and they will collect your items. When you arrive at the airport, you’ll meet the luggage porter in the designated spot (maps/access info sent upon booking) and receive your items—it’s often the same spot as for dropping items off.

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Restrictions and insurance

  • All bookings must be completed 24 hours in advance of collection, or by 11am on the day of collection, at the latest (for Tokyo and Osaka).
  • You must remove all passports, cash, valuables, fragile items, power banks, plants, animals (!!) and frozen items (??) from the bags before collection.
  • Bags cannot exceed 32 kg and must be smaller than 180 cm (combined height, width and length).
  • Each bag is insured for up to USD1600, with additional insurance available.

2. Yamato Airport TA-Q-BIN: The most convenient

The Yamato Baggage Delivery counter at the South Wing of Narita Airport Terminal 1 | Photo by Gregory Lane

Treating your bags with the care a mother cat shows its kittens, Yamato is easy to spot with their black-cat logo. You can send items to and from airports all over Japan, with delivery and collection options for hotels, homes and even convenience stores (great if your hostel won’t play ball or if you don’t want to wait for a time slot). Working as part of Japan’s Hands-Free Travel initiative, they have a smooth system with English support.


Large suitcases cost ¥2,730 to send from the Kanto area (broadly Tokyo and surrounds) to either Narita or Haneda Airport, while smaller ones cost ¥2,510. Bags range from ¥1,590 to ¥2,270, depending on their size.

There are extra fees of about ¥660 for airport deliveries, but these are included in the prices in the table above. Additional costs for sending luggage apply only to Narita (¥440), Kansai International (¥660) and Chubu Centrair (¥660) airports. There is also a round-trip service which covers luggage from an address to a hotel and back again for very reasonable rates (ideal if you’re traveling within Japan).

Sending luggage to your accommodation

If you’re sending items from the airport to your hotel or address, simply walk up to one of their airport desks and fill out the paperwork—or you can book in advance online. You’ll need a working phone number in case there are any issues, and the full address of course. Plus your items will need to be signed for, so someone must be present for the time slot you select. You can use this service to send items across Japan and can schedule it for specific dates, which is perfect if you have a few stops en route and want to send it straight from Osaka Airport to your Tokyo hotel, for example.

Sending luggage to the airport

To send luggage to the airport, drop off items at a Yamato center or a convenience store two (sometimes three) days before your flight. There are small discounts if you drop it off yourself. You can also arrange for the bags to be collected from your address if you don’t mind waiting in—they have an English toll-free number to arrange this or it can be done online. Collection at the airport is easy—they have dedicated desks and you just need to remember to keep that receipt slip.

Restrictions and insurance

  • All deliveries to the airport must be sent two days (sometimes three) before your flight.
  • You must remove all passports, cash, credit cards, valuables, cremated remains, weapons, fragile items, batteries, animals and flammable items from the bags before collection.
  • Bags must cannot exceed 25 kg and must be smaller than 160 cm (combined height, width and length).
  • Each bag is insured for up to ¥300,000.

3. QL Liner: The cheapest

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Run by KTC and linked to airline ANA, a familiar company in Japan, QL Liner offer airport luggage transfers as well as same-day hotel to hotel ones as well.


Claiming the lowest costs all around, you can use the online advance booking system to send cases for as little as ¥2,210 between any address in the Kanto area and the two Tokyo airports. If you book ahead, you can save about ¥300, and if you need a return service you can save a few extra hundred compared to one-way bookings too.

Sending luggage to your accommodation

If you’re sending items from the airport to your hotel or address, same-day delivery is available within Tokyo’s 23 wards. At Narita, you can head to desks on the first floor of Terminal One (south and north sides), or the first floor of Terminal Two (next to South Entrance 2). At Haneda, you’ll find the ANA desk you need on the far right when you exit the arrival gates.

Sending luggage to the airport

For deliveries to Narita Airport, you can can have your luggage collected the day before your flight, while for Haneda it’s two days—(but be sure to check ahead as flight times can alter this). It is also possible for items to be collected on the same day if you reserve before 12 pm. Unlike Yamato, QL will take boxes under their airport scheme as well as cases, bags and sports equipment—you can call to arrange delivery of oversized items too. You pay when the driver collects your items and they bring your delivery label too.

The website is in English and they have a customer support number with English speakers—so you can phone up with any questions and make a reservation in advance. You will be able to collect your items from the desks on the departures floors of Terminal One (fourth floor) and Two (third floor). At Haneda, you’ll find your luggage at the ANA Baggage Desk on the third floor of the departures area for international flights.

Restrictions and insurance

  • All deliveries to the airport must be sent two or three days before your flight.
  • You must remove all valuables, passports, cash, fragile items, musical instruments, gunpowder, explosive gases, animals and items with a value exceeding ¥300,000.
  • Bags must cannot exceed 30 kg and must be smaller than 160 cm (combined height, width and length).
  • Upon asking, we were informed bags are not insured for trips, but check this yourself too.

4. JAL/ABC: Best for large items

Suitcases Luggage
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Another partner in the Hands-Free Travel scheme, JAL (the airline) offer luggage delivery to and from the airport for all visitors (not just JAL customers).


With some nice flat rates depending on your region (Kanto or Kansai, for example) and luggage size (140 cm, through to 240 cm of combined height, length and width) you can figure out your costs easily. From Narita or Haneda to any address in the Kanto area, an average 160 cm piece will cost ¥2,410. From Kansai International Airport in Osaka to Tokyo, it’s ¥2,740 to send your bags—well worth considering if you’re catching the train up to Tokyo after a few days in Kansai. To send baggage to Narita or Haneda from the Tokyo area it costs ¥2,730 for a 160 cm piece. If you have large items, it costs ¥5,980 for a 240 cm item.

Prices for sending items to the airport are a little higher, but not significantly so. For Narita and Haneda, a regular 160 cm piece costs ¥2,730, from Tokyo to Kansai International Airport in Osaka it costs ¥2,730, and you cannot send items larger than 160 cm.

Sending luggage to your accommodation

You can head straight to the JAL desks in the airports to send your luggage off—you just need your delivery address, check-in date for hotels, Japanese phone number and name of the person collecting the luggage (presumably yourself, but it doesn’t have to be).

Sending luggage to the airport

To send bags on ahead, you can book online or over the phone. On your agreed date, a driver will arrive to pick up your bags and hand you a receipt you’ll need for collection. To make the reservation, you’ll need to provide your flight details, collector’s name, number and type of bags and the airport terminal. After you’ve submitted these details, a pick-up date will be suggested—it’s generally a couple of days before your flight, depending on the times.

Restrictions and insurance

  • All deliveries to the airport must be sent two or three days before your flight.
  • You must remove all fragile items, fresh produce, explosive materials, flammable materials, magnets, gas cannisters, liquids (including alcohol), computers, musical instruments and works of art (maybe take out your valuables too).
  • Bags cannot exceed 50 kg and must be smaller than 240 cm (combined height, width and length). Note that there are additional size limits for items sent between cities.
  • For insurance, ask when booking.

Pro tip: Find out the easiest and cheapest ways of getting your good self from Narita to Tokyo, and from Haneda to Tokyo.

While we do our best to ensure it’s correct, information is subject to change.

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