The Ultimate Guide to Suica Cards

Suica cards are the universe’s gift to travelers in Japan. Sure, these prepaid IC cards function as train cards, but they’re also so much more than that.

From transport to shopping, here’s everything you need to know about this ultra convenient travel card.

What is a Suica card?

The Suica card is one of the many types of IC (integrated circuit) card in Japan. It is issued by the train company JR (Japan Railway) East. You can use this prepaid transport card in Tokyo and wider Japan.

You can use it on trains, subways, and buses, as well for vending machines, some convenience stores, and station-area facilities like coin lockers. Suica cards are cheap, easy, and flexible — there’s nothing not to love about them.

Welcome Suica Card: Designed for travelers

The Welcome Suica is a cherry blossom-themed card designed for travelers (short-term visitors). It comes pre-loaded with either ¥1,000 or ¥2,000. Unlike a regular Suica, it doesn’t have a ¥500 deposit — so you don’t need to worry about returning the card when you’re done with it. However, this also means you can’t get a refund for any remaining balance. Also, the Welcome Suica automatically expires after 28 days.

Where to purchase Welcome Suica

Online

Want to hit the ground running? We recommend buying your Welcome Suica online in advance.

In person

You can purchase the Welcome Suica card in person as well. Here’s where:

• JR EAST Travel Service Centers: Narita Airport Terminal 1 & 2/3, Haneda Airport Terminal 3 (Tokyo Monorail), Tokyo, Shibuya, Shinjuku, Ikebukuro, Ueno, Yokohama, and Sendai stations.
• Welcome Suica Ticket Machines: Narita Airport Terminal 1 & 2/3, and Haneda Airport Terminal 3 (Tokyo Monorail).
• Other sales points: JAPAN RAIL CAFÉ TOKYO and TAKANAWA GATEWAY Travel Service Center.

Note that the sales may be halted temporarily. Check this page.

How to use

When you activate the Welcome Suica, you’ll get a receipt that has useful information like the expiration date on it. You’re supposed to keep this receipt in case anyone asks to see it (annoying).

Also, Welcome Suica is not compatible with Apple Pay, and you cannot turn your physical Welcome Suica into a digital one (yet).

Welcome Suica Mobile

Since March 2025, the Welcome Suica Mobile app has been made available for iPhone. It lets you issue and top up a Welcome Suica straight from your phone, no ticket machine or counter required. This mobile version is valid for 180 days — a lot longer than the physical Welcome Suica.

How it works

Once you’ve downloaded the app, you’ll be prompted to read and agree to the terms of conditions. Select “Agree”, located in the top right corner.

Then, set up a secret keyword.

Once you do that, you’ll be asked to turn on location services so the app can detect your location. The reason for this: in some places, you won’t be allowed to issue and top up your Welcome Suica Mobile in advance. Currently, you’re allowed to issue and top up in advance here: South Korea, Taiwan, Malaysia, Singapore, Australia, and Vietnam.

If you’re not able to, don’t worry. Relaunch the app when you arrive in Japan. Issue and top up your Welcome Suica Mobile then.

Note that there are times when certain services are not available. See here.

Also, physical Welcome Suica cards can’t be converted to digital and added to Apple Wallet.

Features

Excitingly, with a new update rolled out on October 1, 2025, you can use the Welcome Suica Mobile app to purchase bullet train and limited express tickets and go paperless — no more anxiously rifling through your wallet.

You’ll still need to sign up for JR East Train Reservation and register your payment details.

However, after you’ve completed the purchase, you’ll get a digital ticket that’s automatically connected to your digital Suica, and can be saved to your Apple Wallet. Tap in at the ticket gates and you’re good to go.

Bullet train lines supported:

• Tōhoku Shinkansen (Tokyo ↔ Shin-Aomori)
• Hokkaidō Shinkansen (Shin-Aomori ↔ Shin-Hakodate-Hokuto)
• Akita Shinkansen (Tokyo ↔ Akita)
• Yamagata Shinkansen (Tokyo ↔ Shinjō)
• Jōetsu Shinkansen (Tokyo ↔ Niigata)
• Hokuriku Shinkansen (Tokyo ↔ Kanazawa)

Limited express trains supported:

• Narita Express (N’EX) – Tokyo ↔ Narita Airport
• Fuji Kaiyū – Shinjuku ↔ Kawaguchiko
• Azusa – Shinjuku ↔ Matsumoto
• Kaiji – Shinjuku ↔ Kōfu

Coming soon:

• November 2025: More limited express trains like Saphir Odoriko
• Spring 2026: Option to buy Green Car seats on regular JR East commuter trains (e.g. Narita Airport and Kamakura services)

Digital Suica cards

We’ve already talked about digital Suica cards a little bit. But how exactly do they work? Let’s get into it.

Who can use the Mobile Suica app?

iPhone

On Apple devices, the Mobile Suica app is available for the iPhone 8 and up, and Apple Watch Series 3 and later. It also works on iPhone 7s that were purchased in Japan (and all new models after that). Anything released earlier is not compatible.

Android

Android users can access Mobile Suica via Google Pay.

However, they must have an osaifu keitai (mobile wallet) eligible phone. Smartphones purchased in Japan work (they’re enabled with the Sony-produced FeliCa tech), while overseas models typically don’t.

Setting up a digital Suica card in Japan

Here’s how to get set up.

Apple users

If you have an iPhone 8 or later, you can add a Suica card straight to Apple Wallet — no app or region change required. Just tap the “+” icon, choose “Travel Card,” then “Suica” and top up your starting balance. It works just like the physical card.

Alternatively, if you already have a Suica, you can transfer it and your existing balance into your Apple Wallet. To do this, after you hit Suica in the procedure above, tap “Transfer Existing Card.” You’ll be asked for your date of birth and the last four digits of your Suica card number. Fill that in, then you’ll tap your phone against the physical Suica card. Once done, your card and its existing balance will be loaded into your Apple Wallet and be ready to use.

To top up a Suica in your Apple Wallet, you’ll need a linked credit or prepaid card in the Wallet app. Tap your Suica in the app, and hit “Add Money.” You’ll choose how much you want to top up, and then be given the choice of which card in your Wallet you want to use for the top up. Choose a card, confirm with Touch or Face ID, and you’re set.

Notes

A few things to note:

• The official Mobile Suica app offers extras like commuter passes, but you don’t need it for everyday travel. This feature may only be relevant if you’re a resident.
• Once you make the switch to digital, the physical card will no longer work.
• You can’t refund a Suica created directly in Apple Wallet if you’re a visitor without a Japanese bank account. JR East does not support refunds to foreign cards or cash for Apple Wallet Suica.
• If you have an iPhone and Apple Watch, you cannot have the same Suica account on both devices. It is possible to switch between devices, though. See the Apple help on Suica for more info.

How to top up your Mobile Suica through Apple Pay

To top up your Mobile Suica through Apple Pay simply tap on your registered Mobile Suica, press the “Add Money” button and type in your desired amount. Choose the card you will be paying with and verify your purchase by using Face or Touch ID.

Keep in mind that there might be instances where cards issued in your home country — especially if they’re debit cards — might not support this feature.

How to refund your Mobile Suica balance through Apple Pay

To refund your Mobile Suica balance through Apple Pay, you will need two things — the official Suica app and a Japanese bank account.

Load the app and select the Suica balance you want to refund on the list screen, tap refund this Suica and confirm the given information. You will then need to enter your Japanese bank account details and then confirm everything again.

Note that you may be charged a ¥220 refund fee, and that the refund can take anywhere from two weeks to a month to receive.

Android users

To use Mobile Suica on your phone, you need to add Suica to your Google Pay profile. Suica also has an app for Android users that allows you to buy commuter passes, Green Car tickets, and Shinkansen tickets. It’s only available in Japanese at the moment.

Note: The Mobile Suica only works when your device is on. If your battery dies while you’re on the train, inform the staff at your exit gate; they will give you a slip with fare details on it. The next time you arrive at a station, show the staff the ticket you were given to pay what you owe and to allow your Suica to get you through the ticket gate.

How do you use a Suica card?

Suica cards work much the same as train cards in other parts of the world. They’re prepaid cards, so once you’ve charged your Suica you simply tap it on the IC card panel at a train station ticket gate as you enter and leave.

Occasionally — usually in the countryside — the IC card reader will be attached to a pole or wall instead of an automatic ticket gate. Still, you need to tap in and out, or it will create problems later as the card stores all the details of your journeys.

Buses are a slightly different beast. If it’s a flat-fee bus, you just need to tap your Suica once — when you exit the bus. However, if the bus has a fare board displayed, you’ll need to tap when you get on and off.

If you tap your IC card and the panel beeps or flashes red, it usually means your balance is too low. You’ll need to find a charging machine before you can get through the gates.

Where can you use Suica cards?

Pretty much everywhere. There’s a fair bit of interoperability, so your Suica card will get you around Tokyo with no bother. It can be used on all JR East train and bus lines, as well as on many lines owned by other Japanese rail companies. It’s also fully compatible with the Tokyo metro area’s Pasmo system. And it works on the Tokyo Monorail to Haneda Airport.

You can also use Suica cards in many other parts of Japan, such as Kyoto, Sendai, and Niigata, as well as areas serviced by other IC travel card systems, including:

• ICOCA, run by JR West
• Kitaca, run JR Hokkaidō
• TOICA, run by JR Central
• PiTaPa, used in the Kansai region, and some parts of Okayama, Hiroshima, and Shizuoka
• manaca, used in Nagoya and surrounds
• SUGOCA, run by JR Kyūshū
• nimoca, used by Nishitetsu (Nishi-Nippon), and others in the Fukuoka region
• Hayakaken, used by the Fukuoka City Subway

Basically, if the train card name has an “a” on the end, chances are it’s part of the Suica family. Or if you see “IC” on the card reader then it will work with Suica.

If you do find yourself somewhere that a Suica card doesn’t get you through the automatic ticket gate, simply make your way to the staffed gate, show them your card and say where you boarded the train. They should have you sorted out in a jiffy.

Pro tip: While Suica cards work in areas outside of Tokyo, you can’t use it to cross from one area to another. For example, you can’t use your Suica to travel from Tokyo to Nagoya in a single tap-on, tap-off journey — you need to tap on and off within the same area. So, you would have to tap on in Tokyo, travel to a station on the border of the area, tap off, then tap on again to re-enter the station.

Can I use my Suica card on the Shinkansen?

Sort of.

Here’s one of the tricky things about trains in Japan. There is the base fare, which is determined by how far you travel. And then, if you are riding any of Japan’s special trains, like the Shinkansen or other high-speed, limited express trains, there is a surcharge on top of the base fare. And IC cards like Suica generally only cover the base fare.

So to ride the Shinkansen (or, say, the Narita Express to the airport), you have to buy a paper ticket from the ticket machines for the surcharge. And then use both the ticket and IC card when going through the ticket machines.

If you live in Japan and/or ride the Shinkansen a lot, you can set up your Suica so that you can use it to pay for non-reserved (only) Shinkansen rides on JR East-operated Shinkansen lines. You can do this either from the Suica app (in Japanese only) or via a Suica ticket machine.

How to charge a Suica card

If the balance on your IC card is getting low, you’ll need to load more money onto it using a ticket machine. There are normally several ticket machines near the ticket gates at a train station. Or, you can usually find a dedicated train card charging machine inside the ticket gates too.

Once you’ve found a machine, you can change the language to English — there’s usually a button near the top right of the screen. Then just follow the on-screen prompts to charge your Suica card and you’re good to go. Easy peasy, lemon squeezy. Well almost. Some caveats: the smallest denomination coin you can use to charge your pass is a ¥500-coin. So no, you can’t just tip all your loose change into the machine.

Charging Mobile Suica

For digital Suica cards on Apple Wallet, Google Wallet, or the Suica/Welcome Suica app, topping up is even simpler. Tap “Add Money” in the app and use a linked credit or debit card — Visa, Mastercard, and others now tend to work fine.

You can recharge a digital Suica card at some ticket machines. Place your phone on the IC reader and choose “Charge” But not every machine has this capacity, especially if you venture far outside of central Tokyo.

Photo guide for charging your Suica card

Can you charge a phyiscal Suica card with a credit card?

Unfortunately, even the newest, shiniest ticket machine won’t let you top up your Suica IC Card with a credit card. However, you could use a credit card to purchase a commuter pass and load your Suica card at the same time.

Can I charge a Suica card at a convenience store?

Yes, you can also top up your Suica at a convenience store. You can either use the ATM in the store, or load money at the cash register.

Where can I buy a Suica card?

A new Suica Card will cost ¥1,000 — this is made up of a ¥500 deposit for the card and a ¥500 charge loaded onto the card.

You can buy Suica IC cards in a number of places. You could get one at Haneda or Narita, as well as from JR East ticket machines at train stations — just look for the machines displaying the Suica symbol. You can also buy them at JR East Travel Service Centers.

Photo guide for purchasing a blank Suica card

You can buy a Suica card from an issuing machine, and yes, the machines do have Engilsh support.

Registering a Suica card

If you have a blank Suica card — and not a Welcome Suica — you can register it. When you register it, the ticket machine prints your name on it — so you stand a better chance of getting it back if you lose it. And if you don’t get it back, you can request that the remaing balance is transfered to a new card. All of this is useful if you live in Tokyo, but less so if you’re just visiting.

You can register your Suica card at the time of purchase by selecting “MySuica” and inputting the information requested — your name, date of birth, gender, and phone number.

How do I return a Suica card?

At the end of your trip you can return your Suica card and get your deposit back — if you don’t want to keep it as a souvenir, that is.

But there is a fee for this: ¥220. This will be deducted from the remaining balance on your card. Your deposit of ¥500 is exempt from this, though, so you’ll always get that back.

Obviously, you can’t deduct ¥220 from a card with less than ¥220 on it, so try to return your card with as little as possible left on it.

To return a Suica card, you need to take it to a train station. If you got the Suica from a JR East train station, you can return it so any JR East station. However, if you purchased it elsewhere, like from Tokyo Monorail, you need to return it there. Whichever station you return it at, you’ll need to take the Suica to a ticket office or station office — you can’t return it to a machine. If you registered the Suica, you may need to do a bit of paperwork when you return it.

Pro tip: Suica cards can be also be returned at Narita Airport or Haneda Airport.

Suica cards for children

If you’re traveling in Japan with youngsters, it’s definitely worth getting a children’s Suica card. This is because the fares for children aged 6 to 11 are half the price.

You can get children’s Suica cards from JR Ticket Offices — not ticket machines. You’ll need to provide proof of the child’s age when you get the train card, so make sure to bring some ID along.

Pro tip: In Japan, children under 6 can generally travel on the trains for free, as long as there are only two of them per adult; the third child under 6 will be charged a child’s fare. When passing through the ticket gates, simply scan your own IC train card and walk through together. While the odds of being asked are low, it is worth carrying a proof of age document — like a passport — to avoid any awkward conversations with the train and metro staff.

Mobile Suica for children

While adults can easily add a Suica card to Apple Wallet or Google Wallet, the child version isn’t available digitally. So, you’ll need a physical card for each child. And remember, one phone can’t be used to pay for multiple people. Every traveler, including kids, needs their own card to tap through the gates. (On buses you may be able to pay for more than one person’s ride.)

Frequently asked questions

Do Suica cards save you money?

Yes, but only a very little at a time. Within Tokyo, the fare for Suica (or any IC card) users is a couple of yen cheaper than the full fare price. So a trip on the JR Yamanote line from Shinjuku to Shibuya costs only ¥157 instead of ¥160.

If you’re thinking, hang on that’s almost 2%! It is, but the percentage diminishes with distance until there is no discount at all. But we reckon you can save maybe a couple thousand yen a year.

Note: In a few exceptional cases, the paper ticket is a few yen cheaper than the Suica, but these are rare.

How do I check my balance?

When you tap your card at the ticket gates (or when boarding a bus), your remaining balance will appear on the card reader. You can also check your balance using the same vending machines used to by tickets and passes. If your card is linked to your mobile or watch, then you can check your balance on your device.

Can foreigners buy a Suica card?

Yes, there are no restrictions on who can buy a Suica card. But the Welcome Suica is only available for those with “temporary visitor” stamps in their passports.

Anyone, in theory, can download the Welcome Suica Mobile app and get a Welcome Suica.

What if my Suica card is lost or stolen?

If you lose your Suica card, or it’s stolen, you can get it reissued if you registered it. To get it reissued, you’ll need to head to a JR train station office and the staff will help you through the process.

What if my Suica is damaged?

If your Suica is damaged or not working properly, head to a JR train station office and the staff there will sort you out. Just keep in mind that staff may not speak much English — if this is a concern for you try out a bigger station like Tokyo Station.

How can I use my Suica card for shopping?

Using your Suica card to pay for shopping is very straightforward, you just need to tap it against the card reader. IC cards are often accepted for payments at convenience stores, drink vending machines, and various other stores. Many stores have signs near the register showing what forms of cashless payments they accept, if “IC” is on the list then you’re good to go.

Can you share a Suica train card?

If you are traveling in a group, everyone needs to have their own IC card or train ticket. The exception is children under 6, because they can travel for free.

What does Suica mean?

Suica aparently stands for “super urban intelligent card.” There is also some word play as “sui sui” is the Japanese onomatopoeia for gliding smoothly. Clearly, people put a lot of thought into this.

Wait, is that why the mascot for Suica iis a penguin?

Yes!

For more information on IC cards in Japan, see our handy Suica and Pasmo comparison guide. You can also check the official JR East site.

While we do our best to make sure it’s correct, information is subject to change. This post was a joint effort with Lily Crossley-Baxter. Last updated: October 2025.